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Sofascore FAQ – Frequently Asked Questions

Find answers to the most frequently asked questions about betting, bonuses, payments, accounts, and more — all in one place. If you can't find what you're looking for, reach out to support directly.

Last updated: January 2026

Whether you're new to Sofascore or a seasoned user, questions are bound to come up. This FAQ page is designed to help you quickly find answers to the most common topics — from understanding odds and claiming bonuses, to what happens when a match is cancelled and how to update your account details. The Sofascore FAQ section is updated regularly, so whenever you need to know something new, this is the first place to check.

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All Questions Betting Bonus Account Security

By default on Sofascore In Decimal format Odds are displayed in decimal format, such as 2.50 or 1.75. The number tells you the total return for every ৳1 BDT wagered. For example, odds of 2.50 mean a ৳100 BDT bet returns ৳250 BDT if you win (a ৳150 BDT profit). The higher the odds, the lower the probability of winning — but the greater the reward. Odds never fall below 1.00; they typically start from 1.01. You can change the format in your account settings. During live betting, odds update every few seconds, so always check the latest odds before placing a bet.

Follow these three steps to claim your welcome bonus:
  • Step 1: Create a new account on Sofascore and complete mobile or email verification.
  • Step 2: Make your first deposit — bonuses are typically activated from a minimum of ৳500 BDT.
  • Step 3: Once your deposit is successful, the bonus will be automatically credited to your bonus balance within a few minutes.
Keep in mind — you'll need to meet the wagering requirements before withdrawing your bonus. Full bonus terms and conditions are Bonus page applies. If multiple accounts are detected from the same IP address or device, bonuses may be forfeited.

To view all active offers and promotions on Sofascore, go to the Latest Promotions page from the top menu. There you'll find a list of sports bonuses, casino free spins, cashback offers, and special tournaments. Each offer displays its expiry date. Sofascore generally On a weekly basis New promotions are added regularly, with special offers during major matches and festivals. Once logged in, you can also see personalized offers on your account dashboard. To avoid missing any deal, enable notifications through support.

After logging in, go to the account menu and "Betting History" or "Transaction History" Open that section. Here you'll find:
  • You can view the date, match, stake amount, odds, and result for every bet.
  • A full list of deposit and withdrawal methods is available.
  • You can filter by date range or transaction type to find specific records.
Sofascore displays the last 90 days of history directly. If you need older records, send a request to support@sofascore.top — they are typically provided within 24 hours.

Some information on your Sofascore account can be updated by you directly, while other details will require assistance from our support team.
  • Change mobile number: Go to Account Settings → "Contact Information" → Enter the new number → An OTP will be sent to your old number → Verify to confirm the change.
  • Changing your email: The same process applies, but a verification link will be sent to your old email address.
  • Changing your name or date of birth: These are KYC-linked details. To make changes, submit a request with supporting documents to support@sofascore.top.
If you no longer have access to your old number or email, contact support directly — your issue will be resolved after identity verification.

Yes, to open an account on Sofascore and take part in any betting or gaming activity Must be at least 18 years old is required. This is part of international gaming regulations and responsible gambling policy. Your date of birth is verified during registration, and age is confirmed through the KYC process using a national ID. If anyone under 18 attempts to register, the system will automatically reject the request. If you suspect a minor is using an account, contact support@sofascore.top immediately — the account will be investigated and appropriate action taken.

For cancelled or abandoned matches, Sofascore follows the rules below:
  • Match cancelled before kick-off: The full stake is returned to your main balance immediately.
  • Match abandoned mid-game: The match is typically declared "void" and the full stake is returned.
  • Parlay or multi-match combo bet: The cancelled match leg is voided, and the remaining bets are settled as normal.
  • Match postponed (to be played later): If not rescheduled within 24–48 hours, the bet is typically voided and the stake is refunded.
Refunds typically appear in your balance within 1–6 hours. If there's a delay, please contact support.

More about the Sofascore FAQ

If you're new to Sofascore, it's completely normal to find a few things confusing at first. Reading odds, understanding bonus terms, tracking transactions — it all gets easier with time. This FAQ page is here to make that learning curve a little smoother.

Thousands of betting transactions take place on Sofascore every day, and there is a specific rule covering almost every situation. Knowing these rules means you won't be caught off guard when something unexpected happens. Take a cancelled match, for example — many users panic when that occurs. But under Sofascore's policy, player interests are always protected in situations like these.

A lot of users have questions about bonuses and promotions. The key thing to know is that every bonus comes with its own terms, and it's always best to read them beforehand. Sofascore lists bonus terms and conditions transparently at all times. On the "Latest Promotions" page, a link to the terms is available alongside each offer.

Account security is another common concern. On Sofascore, every login and transaction is SSL-protected. If any unusual activity is detected on your account, the system notifies you right away. You also have a role to play — use a strong password and never share it with anyone.

If you can't find your answer on this page, there are two ways to get help — chat directly via the website's Live Chat, or email support@sofascore.top. Both options offer support in Bangla.

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Why Choose Sofascore

The preferred choice of thousands of betting enthusiasts across Bangladesh

Fully in Bengali

The interface, support, and FAQ are all available in Bangla. Enjoy Sofascore without any language barrier.

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Average live chat response time is 3 minutes. No question stays unanswered for long on Sofascore.

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Bonus terms, payment policies, and betting rules are all clearly stated. No hidden charges.

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Detailed FAQ

This FAQ page is updated regularly to ensure you always have the most current information. If a question is missing, let our support team know.

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